SHIPPING & RETURN

DELIVERY 

  • Orders are only shipped within working days from Monday to Friday. 

    Domestic transport:

    • Unless you choose other methods, all domestic orders will be shipped within 3-5 working days.
    • We ship to PO Box and APO/FPO Box addresses. 
    • If the address provided is invalid, the processing of your order may be delayed. 
    • During the holidays, our shipping time may very or delayed. 

    U.S. delivery methods:

    • All U.S orders are free shipping.
    • Standard USPS shipping speed :3-5 business days. shipping price: Free
    • Expedited shipping speed: 2-3 business days.  shipping price:$15
    • Second day delivery price: $25.  The order must be placed before 1 pm Pacific Standard Time.

    International transport:

    • International shipping cost will be at your expense.

    Delivery status:

    • CHUOCHU cooperates with several transportation companies. After the order is shipped, you will receive an email with your tracking number and carrier information. orders may be shipped multiple times, and items ordered together may no be shipped on the same day. Information about any out of stock items will be included in a separate email.

    Track your order:

    • Tracking information can be obtained by visiting the operator's website. Enter your tracking number and view the latest information about the package. 

     

    WHAT IS YOUR ONLINE RETURN POLICY?

    • Because of the nature of the garments, we are only able to accept returns of underwear that is completely unworn in their original condition. We have remarkably low return rates and we are proud of the high-quality products that we offer. However, we understand that there may be a case in which you need to return your order and we are more than happy to accommodate returns on our products provided it meets the following criteria:

    1. The garment is returned within 14 days of receiving the shipment. 
    2. Merchandise must be unworn, unwashed and unaltered.
    3. Merchandise must be in original packaging with hang tags attached.
    • We take matters of hygiene and public safety seriously and DO NOT ALLOW worn items to be returned for the safety of all of our clients.

    We offer easy return shipping for our customers. There is a $7 fee that will be deducted from your refund when the return is processed. 

    How to return USA orders:

    • Email hello@chuochu.us with your Order Number, the item you want to return, and reason for the return. You can find your order number in the order confirmation e-mail we sent you.
    • We'll email you a prepaid return label within 48 hours. 
    • Return product back to the original box.
    • Include the return form and close the box safely with enough tape. 
    • Drop off your return to the courier listed.
    • After receiving the return, we will refund within 5-7 working days. 

    For any Size Exchange inquiries, Please Email hello@chuochu.us with your Order Number and the item/ size you want to exchange. 

    How to return International orders:

    • Email hello@chuochu.us with your Order Number, the item you want to return, and reason for the return. You can find your order number in the order confirmation e-mail we sent you.
    • We'll email you a prepaid return label with 48 hours.
    • You'll have to ship the product back to us at your expense using a reliable courier.
    • After receiving the return, we will refund within 5-7 working days. 

    (please only send returns using our pre-paid return labels so that we can track your stuff. We cannot refund a lost return that was sent using a method other than our return labels.

    We recommend that you use the tracking code to return the package. If the package is lost during shipping without a tracking code, CHUOCHU is not responsible for reimbursement.